Support Services
If your company is dealing with multiple hardware and software vendors, each with their own unique maintenance and support stipulations, you know this can be a major source of frustration.
Technologent's Support Contract Services team streamlines and simplifies the substantial administration effort it takes to manage multiple vendors. Our dedicated team of professionals serves as a liaison between you and your vendors to ensure technical support inquiries are followed by rapid response times and meticulous problem resolutions.
Our support services team acts as an extension of our strategic partners' service contract departments, providing a single point of responsibility — Ours. Our goal is to allow you to spend more time on critical business needs and not on deciphering the chaos of contract management.
We continuously monitor equipment additions, changes, and physical
locations. And our team of dedicated professionals provides you with OnePoint of contact for on-going support when you need it and where you need it.
Technologent's OnePoint portal simplifies asset management by providing a unique, single-point portal to information from multiple vendors. By providing our customers with proactive status information and reducing the complexity of asset management, OnePoint streamlines maintenance for Sun, HP and IBM hardware and service support.
Support plans vary based on your equipment, availability requirements, and budget. Standard features include:
- 24 x 365 onsite support
- Hardware and software installations and upgrades
- Equipment re-locations
- Microcode feature and functionality upgrades
- Full entitlement to software fixes and patches
- Access to vendors' support organizations for issue escalation, at our expense
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