technical-support

Technical Support that's One Step Ahead

Dealing with multiple hardware and software vendors and their unique maintenance and support stipulations can be a major source of frustration. Technologent’s support contract services streamline and simplify this process, eliminating substantial administrative effort so you have more time to focus on critical business needs.

Our dedicated team of professionals acts as an extension of our strategic partners’ maintenance contract departments, serving a single point of responsibility for ongoing support of your mission-critical equipment. We help ensure that your technical support inquiries receive rapid response and that problems are resolved to your satisfaction.

We continuously monitor equipment additions, changes and warranty expirations to ensure adequate maintenance and support coverage.

IT Support Service Plans Built for You

We offer support contracts from leading vendors at highly competitive rates, and can consolidate and co-terminate warranties in order to reduce complexity and provide economies of scale in negotiating renewals.

Our IT support plans vary based upon your equipment, availability requirements and budget.

Standard support features include:

  • 24×365 onsite support
  • Hardware and software installation and upgrades
  • Equipment relocation
  • Microcode feature and functionality upgrades
  • Software updates and patches
  • Access to vendor support for issue escalation, at our expense

Questions about our technical support plans?

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